WHERE'S MY FREIGHT? a) Online go to www.sefl.com
and type in the PRO # in the PRO # box on the left side of the home page.
To trace by Bill of Lading, Purchase Order or Interline Pro number, go to
our full service Tracing
page.
OR
b) Call the delivering service center — numbers are available at www.sefl.com
under About SEFL: Service
Centers and Transit Maps,
OR
c) Call the Support Center at 800 637-7335, then press 3 for Customer Service. They should
be able to locate your shipment and estimate your delivery date.
I KNOW MY FREIGHT WILL DELIVER TODAY —
DO YOU KNOW WHEN? a) When a shipment is updated as being "Out for Delivery" Southeastern now estimates the delivery of a shipment
within a two-hour window and we provide this information to customers via Internet Tracing, Customer Manifests, EDI, and Email
Notifications.
OR
b) Call the delivering service center - numbers are available at www.sefl.com under About SEFL:
Service Centers and Transit Maps,
or Call the Support Center at 800 637-7335, then press 3 for Customer Service. They should be able to guide you to your local service center and
they can estimate the delivery window.
HOW FAST WILL MY FREIGHT DELIVER IF I GIVE IT
TO YOU? a) On the web go to www.sefl.com
and use the small boxes labeled Routing Guide (center of home
page) to enter your ORIGIN and DESTINATION zip codes,
OR
b) Call your local service center — numbers are available at www.sefl.com
under About SEFL: Service
Centers and Transit Maps,
OR
c) Call the Support Center at 800 637-7335, then press 3 for Customer Service. They can provide
normal transit schedules.
WHAT WILL IT COST? a) If you have an established pricing
program with Southeastern Freight Lines and have a MySEFL
login, you may obtain rate quotes through the secure MySEFL
portion of the web site,
OR
b) Call your local service center — numbers are available at www.sefl.com
under About SEFL: Service
Centers and Transit Maps,
OR
c) Call the Support Center at 800 637-7335, the press 2 for Rate Quotes.
MY FREIGHT IS LATE, WHO SHOULD I CALL FOR HELP? a) Call your local service center — numbers are available
at www.sefl.com under About
SEFL: Service
Centers and Transit Maps,
OR
b) Call the Support Center at 800 637-7335, then press 3 for Customer Service. They should
be able to guide you to your local service center and they can coordinate
the delivery schedule.
MY FREIGHT IS LOST OR BROKEN, CAN YOU HELP ME?
a) If you have a MySEFL
login, you can file a claim through the secure MySEFL
portion of our web site, OR b) Claim Filing Instructions
OR
c) Call the Support Center at 800 637-7335, then press 3 for Customer Service. They should
be able to guide you to your local service center where you can get assistance.
I NEED A COPY OF THE PROOF OF DELIVERY (POD),
BILL OF LADING (BOL), OR WEIGHING AND INSPECTION DOCUMENTATION, WHERE CAN
I GET THESE? a) On the web go to www.sefl.com and click on "GO" in the View POD/BOL box,
OR
b) On the web go to www.sefl.com
and then to Shipping Tools and then Document
Retrieval and fill in the information,
OR
c) Call your local service center — numbers are available at www.sefl.com
under About SEFL: Service
Centers and Transit Maps,
OR
d) Call the Support Center at 800 637-7335, then press 1 for Invoice Assistance.
I NEED A COPY OF MY INVOICE, CAN YOU HELP ME? a) If you have a MySEFL
login, you can obtain information regarding unpaid invoices through the
secure MySEFL portion
of our web site, OR b) Call the Support Center at 800 637-7335, then press 1 for Invoice Assistance.
WHY WOULD I WANT SOUTHEASTERN TO BE MY CARRIER
OF CHOICE? a) In 1950 when Southeastern Freight Lines made its first delivery, the mission of that driver was exactly the same as
it is for each associate today: to meet or exceed the needs of every customer
— every single time. Click here
to read more about our history.
WHAT AWARDS HAS SEFL BEEN GIVEN? a) Southeastern’s associates consistently strive
to exceed the expectations of each customer they serve. We have been honored
for service excellence with over 480 quality awards from customers and trade
associations.
b) List of awards.
WHAT TYPES OF FREIGHT DO YOU HAUL?
a) Southeastern Freight Lines is a general commodities regional LTL carrier serving the Southeast and
Southwest. The company can haul most commodities assuming they are packaged properly.
Examples of items that would NOT be handled include shipments requiring
protection from heat, automobiles, carbon black, currency, live animals, selected hazardous
materials (explosives, poisonous gas, radioactive material, etc), spent lead batteries
(batteries that contain or contained lead), recalled or suspended pesticides,
obsolete mercury containing equipment, used fluorescent bulbs moving to recyclers,
high or excessive value commodities (jewelry, original art). For a complete list,
please review the
rules tariff.
The average shipment weighs 500 to 1,200 pounds and
travels approximately 400 miles. The big box retailers are major clients and
Southeastern Freight Lines transports the majority of the commodities found
in their stores.
DOES SEFL PERFORM RESIDENTIAL PICKUPS? a) SEFL does not perform residential pickups at this time.
b) SEFL does perform residential deliveries.
WHERE CAN I GET A COPY OF THE BLANK SHIPPING FORMS?
a) Click here
for blank shipping forms.
HOW CAN I OBTAIN A RATE QUOTE? a) If you have an established pricing program with
Southeastern Freight Lines and have a MySEFL
login, you may obtain rate quotes through the secure MySEFL
portion of the web site OR b) Call the Support Center at 800 637-7335, then press 2 for Rate Quotes.
WHERE ARE YOUR SERVICE CENTERS LOCATED? a) Click here
to see a map of service center locations.
DO YOU ACCEPT CREDIT CARDS? a) On a case by case basis with approval, provided the customer is set up for
internet invoicing and payment. A MySEFL
login is required.
WHAT IS SEFL’S FUEL SURCHARGE? a) The fuel surcharge is updated weekly and is tied to
the national average prices for diesel fuel. Click here
for SEFL’s current fuel surcharge.
DOES SOUTHEASTERN PROVIDE SERVICE OUTSIDE OF ITS
DIRECT STATES? a) Southeastern has partnerships with carefully selected
LTL carriers to provide service outside of Southeastern’s direct pickup
and delivery areas.
b) Click here for National
Partnerships,
OR
c) Southeastern also serves some International markets. Please click here
for information on service to Puerto Rico, US Virgin Islands, Canada, and Mexico.
WHEN SHIPPING OUTSIDE OF SOUTHEASTERN DIRECT
PICKUP AND DELIVERY POINTS, WHICH BILL OF LADING DO I USE? a) You may use either the Southeastern
or VICS bill of lading form for any shipment (If you have a logon for MySEFL,
you may use the enhanced versions of these forms.) b) If shipping to Canada, the Canada Xpress Pass
is a helpful tool in filling out the bill of lading. c) If shipping to Mexico we recommend using the Southeastern
Mexico Bill of Lading.
DOES SOUTHEASTERN PICKUP FROM AIRPORTS? a) Southeastern will pickup from airports when pre-arranged. b) Customers are required to have a point of contact at the local service center and provide all needed paperwork. c) Call the local
Service Center to obtain a contact and provide information.
WHAT KIND OF GUARANTEED SERVICES DO YOU OFFER? a) One of the keys to the success of Southeastern Freight Lines has been the exceptional level of
service provided for our customers. Southeastern's delivery options respond to your changing needs, while maintaining our position
of delivering unmatched service excellence.
Complete shipping flexibility is now available through a series of guaranteed delivery alternatives. Whatever you need - next day delivery,
early morning delivery, noon delivery, or even same-day or day-early delivery - Southeastern Freight Lines can meet your shipping needs...
Guaranteed.
b) Call 1 866 733-5733 to speak with a Guaranteed Service Facilitator.
TO WHAT STATES DO YOU OFFER GUARANTEED SERVICES? a) Guaranteed services are offered for direct pickup and
delivery points handled by Southeastern Freight Lines. The states of Florida,
Georgia, Alabama, Mississippi, Louisiana, Texas, Tennessee, North and South
Carolina, Virginia, Arkansas, and Oklahoma are included in our Guaranteed
Services coverage area.
DO YOU OFFER GUARANTEED SERVICES TO AND FROM
PUERTO RICO AND NATIONAL PARTNERSHIPS? a) Guaranteed service is not offered to Puerto Rico or
to areas served by National Partnerships.
DOES MY REGULAR P & D DRIVER PICK UP THE
GUARANTEED SHIPMENT? a) Your regular driver will pick up the guaranteed shipment
unless special arrangements are needed to meet the guaranteed time of delivery.
IS THE WEBSITE SECURE? a) The MySEFL
portion of the website is secure.
HOW DO I RETRIEVE FREIGHT CHARGES FROM THE INTERNET? a) Log on to MySEFL
using your internet logon and password and use the Customer Reports
Option to see a copy of the freight bill. (note: Unless you have requested
to have charges suppressed, shipping charges will display on the non-secure
tracing page of our web site. If you would prefer to suppress the display
of these charges for your account, please contact MySEFLsupport@sefl.com)
HOW DO I RETRIEVE DOCUMENTS SUCH AS BILLS OF LADING,
DELIVERY RECEIPTS, AND WEIGHT AND INSPECTION REPORTS? a) Click on document
retrieval. From this page you’ll be able to access documents up
to three years old.
HOW CAN I ESTIMATE TRANSIT TIME FOR MY SHIPMENT? a) On the website
homepage in the box in the middle of page (under "routing
guide"), type the origin and destination zip codes and the transit
time will be calculated for you.
HOW DO I REACH MY LOCAL SERVICE CENTER? a) Under About SEFL: Service
Centers and Transit Maps. All
service centers will be listed with their phone numbers.
CAN I REQUEST A PICKUP ONLINE? a) Log on to MySEFL
using your internet logon and password and use the Pickup Requests Option. Pickups scheduled after 3:00 PM will be scheduled
for pickup on the next business day. If the pickup is urgent, call your local
service center to confirm the pickup schedule.
HOW DO I TRACE A SHIPMENT THROUGH A NATIONAL
PARTNER? a) After you have retrieved all the tracing information
needed off the tracing
portion of SEFL’s website, click on the partner carrier that is
delivering your freight. This will take you to the partner’s
home page where you can enter the tracking number.
WHAT SHOULD BE DONE WITH FREIGHT AFTER CLAIM HAS
BEEN PAID? a) Disposition of freight is at your discretion.
HOW LONG DO I HAVE TO FILE A CLAIM? a) Claims for loss or damage must be filed within nine (9) months from the date of delivery (or in
the case of export traffic, not more than nine (9) months after delivery at the port of export,
or in the case of import traffic, not more than nine (9) months after pickup at the place of tender).
Claims for loss must be filed with the carrier not more than nine (9) months from the date of the bill of lading.
WHAT TYPES OF EQUIPMENT DO YOUR DRIVERS OPERATE? a) Southeastern Freight Lines has an excellent and modern
fleet. The average age of the fleet is 2.32 years for line haul tractors
and 6.70 years for P&D tractors and 8.95 years for trailers.
DOES SEFL SELL USED EQUIPMENT? a) Yes, contact: Edens Equipment Services - Jason Edens
jason@mecmotorco.com
-- Phone: 803-739-0300
WHAT KIND OF BENEFITS DO YOU OFFER YOUR ASSOCIATES? Southeastern Freight Lines philosophy is to Value Each Other
Completely. One of the ways we demonstrate this is by providing an excellent,
highly competitive benefits package to eligible full-time associates.
WHAT EMPLOYMENT OPPORTUNITIES ARE CURRENTLY AVAILABLE? a) Click here to find out more.
DO YOU HAVE ANY INTERNSHIPS/COOPERATIVE PROGRAMS? a) Summer internships are available for current college students starting in February each year.
WHAT TYPES OF DRIVERS DO YOU HAVE AND HOW MUCH
TIME IS SPENT AWAY FROM HOME? a) The majority of our drivers are Pick-Up and Delivery
drivers. They work locally picking up freight from our customers and delivering
freight to our customers within a 50 mile (on average) radius of their base
service center. These drivers work Monday through Friday and are home every night.
b) Our Linehaul/Road drivers transport freight from service center to service
center. The Linehaul driver’s assignments or runs are described as follows:
Fast Turn — which means that they drive from their
home service center to another service center and then return to their
base service center every day.
Slow Turn - which means that they drive for a full shift,
rest at another service center and then return back to their base service
center. These drivers sleep out of town two days one week and three days
the next week.
System Assignment - which means they will run the extra
loads that could be to any of our service centers. These drivers may be
on the road all week but they are home every weekend.
Sleeper Teams — all overnight stays for these drivers
are either in hotels (paid by Southeastern Freight Lines) or company owned
and maintained, private sleeping quarters