Claims Inquiry

The Claims Inquiry option allows you to receive a status of a claim by pro number or claim number. The claim inquiry response provides the current status that may include the amount paid, the applicable date and check number.  If declined, the system provides the reason. 

Customer Forms

This option allows you to view and print several special documents:

1. Bill of Lading - you can print a copy of the VICS Bill of Lading that has been accepted as the industry standard bill of lading.
2. Supplement to the Bill of Lading - this is a continuation page to the VICS B/L.
3. Canadian XpressPass Bill of Lading - this is a Canadian B/L with contains both the bill of lading and commercial invoice. This is a convenient way of shipping to Canada where a copy of the commercial invoice is required on all shipments.
4. Simplified Claim Form - in the event you do not want to file a claim electronically, you can print a copy of the standard claim form and present manually with supporting documentation. A copy of the commercial invoice, freight bill and any supporting photographs or paperwork would be beneficial.
5. Certificate of Property Insurance - this document provides a copy of Southeastern's property insurance coverage.
6. Certificate of Liability Insurance - this document provides a copy of Southeastern's liability insurance coverage.

Rules Tariff

A listing of the most commonly requested special services and the charges for each.

Invoicing, Payment, and Remittance Advice Options

Southeastern Freight Lines offers a wide range of invoicing, payment, and remittance advice options for our customers. The basics are listed below:

1. Plain Paper - invoices on a statement/freight bill.
2. Paper With Attachments - a statement with freight bills and required document copies.
3. EDI 210's - a must for those larger customers looking for efficiencies in their payable process. We also offer supporting documentation in the form of invoice and document files in conjunction with our EDI210 processing.
4. Fax Invoicing - an automated daily/weekly fax containing an abbreviated version of our freight bill.
5. Internet Invoicing - an automated daily/weekly email with a .pdf attachment containing your freight bills. Click here for more information.
6. Internet Invoicing and Payment - a weekly email with a link to the SEFL website. This allows you access to your freight bills and to approve full or partial payments. Payments are drafted directly out of your bank account on the due date.
7. Flat File Invoicing - choose from one of our standard formats to receive your daily or weeky invoicing in a comma delimited or excel file.

* Any other type of invoicing will need to be discussed with the Customer Invoicing Manager.

If you have any questions or exception about Invoicing please contact Pat Hardin, Invoicing Manager at phardin@sefl.com or 803-939-3297.

1. Electronic Funds Transfer (EFT) - Funds are transferred directly from the customer's bank account to Southeastern Freight Lines' account at Wachovia Bank. This is a highly desirable and efficient process for both the customer and SEFL. Using EFT's eliminates the need for writing checks, simplifies reconciling of bank statements, reduces space needed to store canceled checks, saves postage for mailing checks and saves time processing payables.
2. Internet Payment - Using this method, customers can view a weekly file of all invoices via an e-mail, containing a link to the SEFL website. From this file, they can approve partial or full payment. After the customer's authorization, SEFL can draft the customer's bank account and clear their receivables.
3. Customer Checks - Physical checks and money orders in payment of freight charges should be mailed to the remittance address shown on our statements at P.O. Box 100104, Columbia, SC 29202-3104.
4. Cash - Cash payments may be made to local service centers for freight charges.

1. Electronic Data Interchange (EDI) - EDI 820 remittance advice permits our customers to transmit their remittance advice to us electronically, preventing the necessity of keying bill numbers and paid amounts to clear their receivables. This capability may be used with either electronic funds transfers (EFT) or physical checks.
2. File Transfers - Southeastern has the ability to transmit EDI over the Internet for the standard ANSI transactions sets. This allows direct communications with our customers eliminating VAN (Value Added Networks - Third Party) costs to them. We can provide standard file transfer protocol (FTP) transfers.
3. Microsoft Excel Files - Customers may transfer their payable information into an Excel file and send via email to our Accounts Receivable Department. We are able to "cut and paste" this information into our cash application screens to clear their freight bills.
4. Paper Remittance - Customers may mail their paper remittance advices to P.O. Box 100104, Columbia, SC 29202-3104.

If you have any questions or exception about Payments or Remittances please contact Pat Hardin, Account Receivable Manager at phardin@sefl.com or 803-939-3297.

Internet Invoicing

Internet Invoicing is a simple and cost effective way of providing an abbreviated invoice directly to you via Internet Email the morning following pickup. Each abbreviated invoice shows all the pertinent shipping information and the description for the first page of the bill with the total pieces, weight, discount, and freight charges for the entire shipment. This abbreviated format is easy to read.

If you are a shipper who prepays and adds freight charges to your invoices, you can benefit significantly from this new capability. Using Internet Invoicing, you can receive Southeastern's invoices the morning following pickup (before 12 Noon) and invoice your customers the same day!

In addition, any customer who wants their invoices (prepaid and collect) the morning following pickup can benefit from this new capability without the cost of EDI. The system is ideal for customers who ship 24 or fewer shipments per day and do not use Third Party Logistics (TPL's) or Third Party Paying Agents. Most third parties have additional document requirements (bills of lading, delivery receipts, etc.) and are not suited for this method of invoicing.

o       Sign Me Up! - if you want to sign-up for Internet Invoicing, simply click on this icon. Enter your company name, contact name, telephone number, and Email address where you wish the Internet Invoices to be received. Submit this request and you will be contacted by a Southeastern representative to verify your request. You will begin receiving Internet Invoices on your next shipments. It's that easy!

o       Not For Me!! - takes you back to the homepage.

Internet Invoice Example

The Internet Invoice provides up to 6 invoices on one page. This is an abbreviated invoice and provides the first page of the freight bill with total pieces, weight, freight charges, and discounts for the shipment. It is designed for Prepaid-and- Add Customers to cut between the freight bills for invoicing their customers. However, Collect Customers who want their invoices next morning can also utilize this capability. It is as fast as EDI without all the programming, expense, and complexity.

The Internet Invoice is received as an Email attachment and can only be viewed/printed utilizing Adobe Acrobat that can be downloaded free of charge form the Email or from Southeastern's homepage. The Email on the Internet Invoice gives instructions on how to download Adobe Acrobat for viewing/printing their invoices. In addition, we provide instructions on how to effectively utilize the document. It's as simple as 1-2-3!

1. Receive the invoice and make 2 copies for processing.
2. For "Prepay and Add" Shippers, cutout each freight invoice (on the dotted lines) as indicated and attach to the invoice to your customer.
3. Process the other 2 copies of the invoice for payment to Southeastern.
1. Attach one copy to the check to Southeastern and return as remittance advice.
2. File one copy as record of payment

Discontinue Internet Invoicing - in the event the customer wants to discontinue Internet Invoicing for any reason, they simply click the URL imbedded in the Email. A representative from Southeastern will be in touch to determine how you would like your invoices setup.

Packaging and Labeling

Provides information on packaging, labeling, shipment preparation and an on-line density calculator.

Routing Guide

The Routing Guide provides not only the transit time information but also the origin/destination service centers as well as the direct, partnership, and interline information.

Rate Quotes

The Rate Quotes option under the Shipping tab will allow you to receive a Rate Quote or a general Carpet Rate Quote. Selecting the Rate Quotes will redirect you to a secure My SEFL logon so that we may apply your applicable pricing to the quote.

After logging on to your account and providing the required information the system will return the appropriate rate quotation. The rate quotation response provides the rates, charges, discount amount, accessorial charges, and the Fuel Surcharge in effect on the requested date. In addition, the quotation provides the mileage, transit time, and if the zips involved are direct, interline, or partnerships.

The Carpet Quote is a general quote and does not require a My SEFL logon. To obtain a carpet quote you must provide the origin and destination zip, the square yards and the description type. In addition you may add applicable special services. Once this information is entered, you can then Submit Query and the system will return with the appropriate rate quotation.

My SEFL - this section provides a collection of advanced web-based applications and reports to make it efficient and easy to do business with Southeastern. Because these applications utilize the customer's confidential information, this section also requires a customer id and password for access.  The customer only has to sign-on once to have access to all the applications such as customer specific reports, rates quotes, bill of lading generation and claims filing.  If you are interested in taking advantage of these services please go to My SEFL and register for your id and password.

• Tracing/Tracking:
  https://www.sefl.com/webconnect/tracing?Type=PN&RefNum1=9999999&ZipCode=00000
  Type = PN for pro number
  Type = IN for interline pro number
  Type = BL for Bill of Lading Number
  Type = PO for purchase order number
  If you trace by BL or PO, set ZipCode to either the shipper's or consignee's 5 digit zip code, otherwise use zeros or leave this parameter off
  Pro numbers must be numeric and 7 or 9 digits in length
  You may enter up to 10 Reference Numbers, RefNum1 thru RefNum10
  
  
  • XML - NOTE: New format on July 24, 2008
  • To retrieve the data using the XML format simply append the following to the query string: &output=XML
    • Click here to see sample XML return document.
    • Click here to see HTML view of sample return document.
  • Click for help with the old XML format.
  • Tracing Status Descriptions - The following status codes and are provided within the Tracing/Tracking responses.
    
    

    Status	Description
    CDY	Closed for city delivery
    CFD	Closed for dispatch
    DFU	Dropped for unloading
    DIS	Dispatched
    DLV	Delivered
    DOC	On dock
    DPT	Delivery print trailer
    HAP	Hold for appointment
    LOD	Loaded on trailer
    OSD	Over, short, or damaged
    VOD	Void

  
  Requests that could not be processed will have a message returned inside an error element tag.
  



• Pickup Inquiry:
  http://www.sefl.com/webconnect/pickupinquiry?requestNumber=WEB0000&output=XML
  You may enter a single pickup request number via the requestNumber parameter
  output = XML returns an XML document, otherwise redirected to a webpage
  



• Claims Status Inquiry:
  http://www.sefl.com/webconnect/claimsinquiry?RefType=P&ReferenceNum=9999999
  RefType should be "P" for Pro Number, or "C" for claim number
  If RefType is "P", then the pro number should be a 7 or 9 digit number.



• Document Retrieval
  http://www.sefl.com/webconnect/documentretrieval?RefNum=9999999&DR=Y
  RefNum is a Pro number.
  Pro numbers must be 7 or 9 digits in length.
  Pro numbers are numeric only, no dashes or letters.
  You may request documents for multiple pros by separating each pro by %20 (ex. RefNum=8888888%209999999).
  Retrieve Proof of Delivery documents by specifying the parameter DR=Y, Bill of Lading documents by BL=Y, and Weight and Inspection documents by WI=Y.
  
  If you wish to have the images returned in XML, use the following query string. Additional options can also be appended.
  http://www.sefl.com/webconnect/documentretrievalXML?RefNum=9999999&DR=Y
  The image will be returned in Base64 within the "base64Image" tag which will then have to be decoded back to binary in order to be viewed.
  The other information returned in the XML tags will be the image type (ex. "Bill of Lading"), the pro number associated with the image, and the file extension of the image.
  
  The default image type for documents is tiff. To retrieve images in pdf format, append the parameter pdf=Y to the query string.



• MySEFL Rate Quotes
  Click here for information on obtaining MySEFL Rate Quotes in XML format
  
  
• Routing Guide
  http://www.sefl.com/webconnect/routingguide?origZip=29223&destZip=30401&shipDate=10/10/2004
  Transit times returned are for MOST points, exceptions may apply. Origin and Destination zip codes entered should be full 5 digit zip codes, shipDate must be in mm/dd/yyyy format.
  
  
• Pickup Requests
  Click here for instructions on submitting a pickup request via web service.
  
  

	Full Site | Mobile Site 420 Davega Road Lexington, SC 29073 (803) 794-7300 or (800) 637-7335 Copyright © 2013, Southeastern Freight Lines. All rights reserved.